💬 Order & Delivery FAQs – Fayeed Electronics



1️⃣ How can I place an order?

You can place your order directly through our official Facebook Page or website order form.

Once you submit your details (Full Name, Address, Contact No., Set Version, and Payment Method), our team will review and verify your order within 24 hours.

2️⃣ How do I confirm my order?

After submitting your order, our staff will message you for verification and confirmation.

Once confirmed, you’ll receive your invoice and payment instructions through our secure system.

3️⃣ What are the available payment methods?

We offer multiple convenient and secure payment options:

• 💳 Online Payment (via Xendit) – Accepts Debit/Credit Cards, GCash, Maya, and other e-wallets
• 🏦 Direct Bank Transfer / GCash / Maya
• 🚚 Cash-on-Delivery (COD) – Available in selected areas
• 💰 Down Payment + COD balance – For build-to-order units

All online payments through Xendit are verified, encrypted, and automatically recorded for your safety and peace of mind.

4️⃣ How long does delivery take?

✅ If on-hand stocks are available:

Delivery takes 5–7 working days via J&T Express or partner couriers.

⚙️ If units are build-to-order:

Expect 2–3 weeks or more depending on parts and demand.

Rest assured — we’ll update you from build to shipment.

5️⃣ Do you offer nationwide delivery?

Yes! We deliver nationwide across the Philippines through trusted courier partners.

Shipping fees depend on your location and package size as per courier rates.

6️⃣ What if there’s a delay?

Delays may occur due to:

• Unreachable contact number or incorrect address
• Supplier part delays or weather conditions
• Courier congestion or sudden high order volume

Don’t worry — your unit is safe and properly queued, and we’ll notify you about every update.

7️⃣ Can I track my order?

Yes! Once shipped, we’ll send your tracking number and courier tracking link so you can monitor your package in real time.

8️⃣ What if my unit arrives damaged or incomplete?

Please record an unboxing video and report immediately to our official technical support page.

We’ll verify your concern and process replacement or repair under our warranty policy.

9️⃣ Do you have warranty and support?

Yes! All vendo machines come with:

• 🛠️ 3-Month All Parts Replacement Warranty
• 🔧 1-Year Service Warranty
• 💬 Lifetime Technical Support through our verified pages.

Your satisfaction and trust are always our top priority.

🔟 How do I know it’s legit?

✅ We are a legally registered business with DTI, BIR, Mayor’s Permit, and Platinum PhilGEPS.

✅ Always transact only on our official and verified pages:

Facebook (Meta Verified):https://www.facebook.com/fayeedelectronics

TikTok (Official Account):https://www.tiktok.com/@fayeedelectronics

Only transact through these verified platforms to ensure you’re dealing directly with Fayeed Electronics.